Shipping policy
Thank you for shopping with Avoscy. We are committed to getting your order to you as quickly and safely as possible. Below are the details of our shipping practices.
Processing Time
All orders are processed within 1–3 business days. Please note that we do not process orders on weekends or public holidays; orders placed during these times will be processed on the next available business day. Once your order has shipped, you will receive a confirmation email containing your tracking information.
Domestic Shipping (Poland)
We ship nationwide using trusted carriers, including InPost, DPD, DHL, and Poczta Polska. Shipping costs are calculated dynamically at checkout based on your delivery address and the total weight of your order.
| Delivery Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 2–4 business days |
| Express Shipping | 1–2 business days |
| InPost Parcel Locker | 1–3 business days |
Free shipping is available on qualifying domestic orders. The specific threshold for your order will be displayed at checkout.
International Shipping (EU & Worldwide)
We proudly ship to all European Union member states and selected international destinations. Shipping costs and exact delivery timelines are calculated at checkout based on your destination.
| Region | Estimated Delivery Time |
|---|---|
| European Union | 3–7 business days |
| Rest of Europe | 5–10 business days |
| USA & Canada | 7–14 business days |
| Rest of World | 10–21 business days |
Free shipping thresholds for international orders are automatically applied and displayed during checkout.
Customs, Duties, and Taxes
For orders shipped outside the European Union, please be aware that customs duties, import taxes, and brokerage fees may apply upon arrival. These charges are the sole responsibility of the recipient. Avoscy has no control over these fees and cannot predict their amount. Additionally, Avoscy is not responsible for any delivery delays caused by customs clearance procedures in the destination country.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number. You may monitor the progress of your delivery directly through the carrier’s website or by logging into your account on our website.
Lost, Damaged, or Delayed Orders
While we strive for timely delivery, shipping delays can occasionally occur due to carrier volume or unforeseen circumstances. If your order has not arrived within the estimated timeframe, please contact us at support@avoscy.com with your Order ID, and our team will investigate the status of your shipment promptly.
Note: If your package arrives damaged, please document the damage with photos and contact us immediately so we can file a claim with the carrier on your behalf.
Contact Us
If you have any questions regarding your shipment, please reach out to us:
Email: support@avoscy.com
General Inquiries: info@avoscy.com
This policy was last updated on May 25, 2026.